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Tianjin
ventilator manufactory
consummation customer
service system
 To
the customer management, we strictly implement ISO9001:
2,000 international quality systems standard, completes
the omni-directional service in pre-sale, sold,
the post-sale three processes that has established
the good service link to the customer.
Pre-sale service: We
take the important information extremely, regarding
the customer each product aspect consultation, the
system design transformation and so on all makes
the detailed record. We keep the customer benefit
for the first principle, free explain all questions
and help suggestion shaping and the system quoted
price for the customer, promptly understood the
customer demand and the grasps of market tendency.
We have considered completely for the customer,
the customer was supreme.
When the customer comes to the company inspects,
the sales company has the responsible warmly to
receive. For visiting request and related request
proposed which to the customer, processes by the
department concerned people in charge, satisfies
customer's request as far as possible and provides
essential convenient.
Sold service: The sales
company is responsible to carry out the contract,
According to the quality, the quantity, and supplying
goods on time. Regarding period occurs all questions,
with the customer prompt relation, diligently achieve
the contract execution the entire process all to
achieve the mutual recognition with the customer,
guaranteed the cooperation happy smoothly carries
on.
Like the customer urgently needs the delivery, we
must satisfy the customers by any possible means.
When we cannot satisfy the customers, we must make
the explanation to the customer, obtains consistently
with the customer.
The sales company is responsible for the customer
to approve the personnel reception work, provide
the convenience positive coordination, and complete
the approval work.
When the customer needs, we send the employ to the
customer place to install and assistance the debugging,
and provides the correlation training.
Post-sale service:
1. My factory provides the equipment the nature
to guarantee the time from leave the plant date
to the 12 months, in quality guarantee fixed number
of years, because the cargo has in the design, material
or craft quality problem and so on, my factory supply
replacement cargo for free; If because the use reason
creates the quality problem, my factory will provide
the high-quality service (damage only to collect
cost price).
2. My factory receives the consumer product quality
question written notification for 48 hours to arrive
the scene, the analysis product quality accident
cause factor. Like it is in the design, the material
or the craft flaw creates the quality problem, my
factory gives the solution in 7 days.
3. Our service way is “solves the problem first,
analyzes the responsibility latter”.
4. Our service objective is “letting customer satisfaction
is our goal ”
5. We provide 24 hours all-weather services for
the customer.
Service hot line Tel: （022）24343914（Daytime）24340555（Evening）
Service hot line fax: （022）24582038 24340575
Contact person: Liu Jin Feng Liu Hui
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